Application Support Associate H/F - 13

Born in France in 2006, Voyage Privé has grown from an ambitious startup into becoming the Europe's leading travel tech platform. Operating across 9 markets with tens of millions of users, we're not just another e-commerce success story - we're a tech powerhouse revolutionizing online travel.As a mission-driven company, we're unique in combining cutting-edge technology with social impact. Our innovative campus brings together tech talent, professional athletes, students, and artists, creating an ecosystem where digital innovation drives both business growth and positive change.

We're now at an inflection point, upgrading our entire technical foundation with cloud architecture, AI, and real-time systems to become a reference and top-of-mind platform for luxury travel, known by travelers for its for excellent offer and customer experience, and by our providers as a high-performance business development partner.

Why Join Us?

Work at the intersection of cutting-edge technology and a mission-driven company, transforming how millions experience travel.

Be part of an entrepreneurial team of innovators that isn't just building technology: we value innovation, ownership, and collaboration, with an emphasis on empowering engineers to make a difference.

Shape a fast-growing tech company as we embark on an ambitious plan to scale tenfold in the next decade.

Enjoy a workplace that invests in personal and professional development, offering learning programs, mentorship opportunities, and career growth pathways

Within the Digital department and reporting to the Application Support Lead, you will play an active role in scaling and professionalizing our application support function.
Your mission will be to structure and enrich knowledge bases, support ticket management, and empower internal users through documentation and automation.

You will also contribute to defining and monitoring support performance indicators, help manage relationships with external vendors, and support change management for internal users, all within a mindset of continuous improvement.

Key Responsibilities

Documentation & Knowledge Management

- Create, maintain, and continuously improve user and technical documentation (processes, FAQs, guides, resolution templates, etc.)
- Formalize internal support procedures in collaboration with the Support Lead
- Structure and maintain a shared knowledge base accessible to all stakeholders

Automation & AI Enablement

- Contribute to the implementation of AI-powered automated response systems (chatbots, LLM integrations, etc.)
- Identify relevant use cases to automate part or all of the ticket resolution workflow
- Monitor and assess the performance and impact of deployed AI solutions
- Take ownership of one or more AI agents in the mid-term

Operational Support

- Assist in qualifying simple or recurring support tickets
- Participate in the analysis of incoming requests and root cause identification
- Support the creation and refinement of Jira tickets in collaboration with users and business teams

Collaboration & Continuous Improvement

- Act as a bridge between business teams and support to anticipate documentation needs
- Participate in feedback sessions with internal users
- Proactively suggest improvements to support processes, tools, and user experience